Argington Bam Bam Complete

by Anonymous

I can't even begin to describe the added stress that owning this crib set has caused us. When we first tried to order this set through Amazon, we got an email a week before it was due to ship that the crib "could not be located."

After canceling the Amazon order and ordering the Bam Complete through another distributor, that order too was delayed... by more than a month! We came to learn that Argington cannot seem to appropriately stock its merchandise.

We managed to get the crib set just in the nick of time before our daughter was born. But I wish I could say the problems ended there. Now that our daughter is 4-months-old, she has outgrown the bassinet. My husband started the process of converting it to the full-sized crib, but was stopped in his tracks when he discovered that Argington sent us an incorrect part for the conversion--two of the same sided crib support rails instead of one for each side. That was on December 28th. It is now January 17th and we still have no resolution!

Last week Argington sent me an email that they could not ship the replacement part because the Bam Bam Complete was on back order--SHOCKER! But lo and behold, the 16th rolled around and no word from Argington on whether the part arrived or has been sent. When I tried to call today, all of their customer service calls go into a voicemail box which was FULL!

ARE YOU KIDDING ME? Our daughter has been sleeping in her car seat because she's too big for the bassinet. After paying $500... this is inexcusable! I have filed a complaint with the BBB, but do yourself a favor and AVOID ARGINGTON AT ALL COSTS!